Service Architect - #2163445

Job Role: Lead Service Architect

Location: Sheffield, UK - Hybrid

Job Type: Contract - Inside IR35

Note: No Sponsorship Provided

Job Details:

Responsibilities:

• Design the end-to-end Infrastructure Access Service covering privileged administrative third-party emergency and nonhuman identity access
• Define the overall service architecture across people process technology data and controls
• Create service offerings service catalogue models and customer engagement channels
• Define service ownership models RACI frameworks escalation paths and operational handoffs
• Establish service levels SLOs KPIs and reporting requirements
• Design risk-based access decision models and approval workflows
• Define access patterns for standing timebound Justin time emergency vendor and privileged access
• Define how identity entitlement application infrastructure risk and control data are used in access decisions
• Design integration architecture across IAM PAM ITSM CMDB monitoring and workflow platforms
• Define onboarding models' metadata requirements operational acceptance criteria and platform onboarding processes
• Define audit evidence generation storage reporting and traceability processes
• Assess current state processes and create transition roadmaps to the target operating model
• Support transition to run activities operational readiness support models and knowledge transfer
• Drive continuous improvement and service adoption across enterprise platforms

Required Skills:

• Proven Service Architecture and Service Design experience within large enterprise organizations
• Strong experience designing operating models across people process technology and data domains
• Strong understanding of Service Management principles and operating models
• Experience defining Service Levels SLOs KPIs and operational metrics
• Strong stakeholder management skills across Engineering Operations Security Risk Audit and Service Management teams
• Experience working in regulated and audited environments
• Ability to create scalable standardized and supportable service designs
• Strong process modelling governance and documentation capabilities
• Experience developing transition roadmaps and operational readiness frameworks
• Experience with Risk Based Access Models and Access Governance
• Understanding of Just in Time Access Zero Standing Privilege ABAC Secrets Management and Non-Human Identities
• Familiarity with Cloud Platforms Kubernetes Database Administration and Infrastructure Administration concepts
• ITIL and TOGAF exposure is advantageous

Mandatory Skills: Infra Vulnerability management/Triaging/ Remediation Advisory / ServiceNow /ITSM /CMDB, Service Management Consulting- SIAM, ITSM, Non-ITSM