Support Manager - #2165297

About the Opportunity

We are looking for an experienced and motivated people manager to join our Primary Care at Scale (PCAS) services in Sheffield. This is an opportunity to be a key member of the management team, working alongside managerial and clinical leads to ensure consistent, high standards of service are delivered.

Primary Care at Scale brings together primary care services across Sheffield to work collaboratively and provide high-quality, consistent services to patients across the city. Bringing together clinical, administrative and operational teams and working alongside GP practices and other healthcare professionals, PCAS supports the delivery of safe, accessible and patient-focused care. Working at scale enables practices and teams to share resources, expertise and ways of working.

As Support Manager you will provide line management, support and mentorship to staff working within PCAS services. You will play an important role in supporting staff to perform their roles and make a significant contribution to individual and team performance, while supporting the day-to-day operational management of the service. You will also contribute to the governance and performance of the service and its ongoing development, working alongside the wider management team to support the delivery of effective and high-quality services for patients.

This is a full time 37.5 hour role, interviews will take place on the 12th & 13th November. This role involves travelling between different PCAS hubs across Sheffield to support staff inductions, check-ins and service delivery.

About Primary Care Sheffield

Primary Care Sheffield (PCS) is a not-for-profit healthcare organisation delivering NHS services across Sheffield, including primary care, community services and mental health. We work in partnership with NHS organisations, GP practices and local communities to break down barriers to different types of services and bring high-quality, accessible care closer to the places people live.

Our values are at the heart of everything we do, they shape how we work and how we treat one another, our values are to be innovative, open, person-centred, ambitious and empowering. We are committed to creating a supportive and inclusive environment where our people can develop, contribute ideas and make a meaningful difference to the patients and communities we serve.

About the Role

You will:

• Provide line management support and mentorship to staff working within PCAS services, supporting staff to perform their roles and make a significant contribution to individual and team performance.
• Manage recruitment, induction, training and supervision of administrative staff, helping to build and maintain a competent and highly motivated workforce.
• Manage and support staff in relation to performance, sickness and absence, and relevant HR processes.
• Coordinate reception and clinical rotas across PCAS services, ensuring an adequate level of cover is maintained to support the efficient and effective delivery of services.
• Support the governance and performance of the service, producing reports, analysing data and providing information for performance management and the ongoing monitoring and delivery of key performance areas.
• Act as the Clinical System administrator, supporting the set up and training of new users, system maintenance and back-up procedures.
• Develop and maintain robust policies, procedures and protocols for the administrative aspects of the service, ensuring these fit with PCS policies and procedures.
• Support the delivery of high-quality customer service, including overseeing complaints, responding appropriately and in a timely manner, and escalating unresolved issues where necessary.
• Establish and maintain effective communication networks within and across PCAS services, working collaboratively with staff, service providers and other key stakeholders.
• Take the lead on specific development projects and support the ongoing development and improvement of PCAS services, ensuring effective and robust project management when required.
• Contribute to meetings, PLI events, workshops, training events and service planning discussions, representing the service and advocating for administrative staff where appropriate.

What We’re Looking For

We are looking for an experienced and confident leader with strong line management and operational leadership experience. You will be comfortable working in a busy service environment, managing competing priorities and working collaboratively with a range of staff, stakeholders and healthcare professionals.

Do you have:

• Strong line management experience, including rota management, performance management, absence management and recruitment.
• Excellent communication and interpersonal skills, with the ability to work effectively with a range of stakeholders and manage competing priorities.
• A good understanding of GDPR, confidentiality and healthcare information governance, with a high level of integrity, discretion and professional standards.
• A systematic and sensitive approach to problem solving, with good judgement, initiative and the ability to know when to seek support or escalate concerns.
• A commitment to continuous development and improving the services we provide.
• The ability to travel between PCAS hubs across Sheffield and work flexibly to support staff inductions and check-ins.
• Experience working in a healthcare environment or other at scale services with knowledge of the NHS complaints procedures is desirable.

What We Offer

At Primary Care Sheffield, we offer a range of benefits to support your financial wellbeing, health, work-life balance and development, including:

• NHS Pension Scheme
• Medicash Health Cash Plan
• Cycle to Work Scheme
• Specsavers Benefits
• Flexible and remote working opportunities
• Enhanced Maternity Pay
• Generous Annual Leave that increases with length of service
• Access to additional training and development
• A welcoming, collaborative culture that values innovation, continuous improvement and staff wellbeing

PCS is a Disability Confident employer committed to a supportive and inclusive workplace. We welcome applications from people of all backgrounds. If you need reasonable adjustments or additional support during the recruitment process, please let us know when you apply.