Neighbourhood Officer - Local Authority - #2195669

Neighbourhood Officer - Local Authority

• Job Type: Contract
• Location: Sheffield
• Salary: £15.56 per hour PAYE

This is a varied, community-based housing opportunity for a Neighbourhood Officer who is passionate about helping residents sustain their tenancies and improve their quality of life. Working across a designated patch, the Neighbourhood Officer will support vulnerable households, manage tenancy matters, and work with partner agencies to deliver tailored, person-centred support.

Day-to-day of the role

• Manage a designated patch of properties and households, taking ownership of a busy and varied caseload.
• Carry out home visits and community-based support, helping tenants access services that enable them to maintain successful tenancies.
• Complete annual support visits and household plans, identifying needs and arranging follow-up interventions where required.
• Support residents facing complex issues such as safeguarding concerns, mental ill health, substance misuse, and parenting difficulties.
• Manage day-to-day tenancy matters, including lower-level breaches, rent arrears visits, and early intervention work.
• Work with colleagues and partner agencies to address anti-social behaviour, nuisance, harassment, and wider tenancy issues.
• Monitor local environmental standards, reporting issues such as untidy gardens, pest problems, abandoned vehicles, and property concerns.
• Build strong links with residents, community groups, local representatives, and service providers to encourage community involvement and neighbourhood improvement.
• Provide guidance on housing services, property maintenance, and local support options, while maintaining accurate records and reports.

Required skills & qualifications

• Experience in a frontline, customer-facing role, ideally within housing, support services, or community-based work.
• Experience handling challenging situations and working with vulnerable individuals with complex needs.
• Strong customer service skills and the ability to build trust and positive working relationships.
• Ability to work independently, manage a demanding caseload, and remain calm under pressure.
• Good problem-solving skills with a proactive and practical approach to resolving issues.
• Confident written and verbal communication skills, including accurate record-keeping and report writing.
• Ability to work effectively with colleagues, external agencies, and community partners.
• Basic IT skills, including Microsoft applications.
• Understanding of professional boundaries, safeguarding responsibilities, and safe lone working practices.

Benefits

• Competitive hourly rate of £15.56 PAYE
• Meaningful role supporting residents and strengthening local communities
• Varied field-based work with autonomy over your own patch and caseload
• Opportunity to work closely with multi-agency partners and local services
• Chance to make a direct impact on tenancy sustainment, homelessness prevention, and resident wellbeing

How to apply

To apply for this Neighbourhood Officer position, please submit your CV and a cover letter outlining your relevant experience, your approach to supporting vulnerable residents, and why this role is of interest to you.